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Return Refund Policy

INFANTCOVE Return & Refund Policy

At INFANTCOVE, your satisfaction is our top priority. We understand that choosing the perfect products for your little one can be a personal journey, and we want every purchase to feel just right. That is why we offer a straightforward, hassle-free return and exchange policy designed to give you peace of mind. Please read the details below to understand how you can return or exchange items purchased from INFANTCOVE.

30-Day Free Returns & Exchanges

You have 30 days from the date of delivery to initiate a return or exchange. Your first return or exchange for each order is completely free — no return shipping charges, no restocking fees, and no hidden costs. We believe in making the process as simple as possible for busy parents and caregivers. Whether you received the wrong item, changed your mind, or the product did not meet your expectations, we are here to help.

Eligibility Requirements

To qualify for a free return or exchange, the following conditions must be met:

  • Items must be returned within 30 calendar days of the delivery date.
  • Products must be unused, unwashed, and in their original condition with all tags, packaging, and accessories intact.
  • For hygiene and safety reasons, certain items such as feeding bottles, pacifiers, breast pumps, and opened consumables (e.g., formula, wipes) are non-returnable unless defective.

If your item arrived damaged, defective, or incorrect, please contact us immediately, and we will issue a full refund or send a replacement at no cost to you — no questions asked.

How to Initiate a Return or Exchange

Starting a return or exchange is easy:

  1. Email us at [email protected] with your order number and the reason for your return or exchange. Attach photos if the item is defective or damaged.
  2. Our customer care team will respond within 1–2 business days with a prepaid return shipping label and instructions.
  3. Pack the item securely in its original packaging, attach the label, and drop it off at your nearest carrier location.
  4. Once we receive and inspect the returned product, we will process your refund or send your exchange.

For exchanges, we will ship the replacement item as soon as the return is scanned by the carrier. You do not need to wait for the original item to reach our warehouse.

Refunds & Processing Timeline

Refunds are processed within 10 business days after we receive and approve your returned item. The refund will be issued to the original payment method used at checkout. Please allow additional time for your bank or credit card company to post the refund to your account (typically 3–7 business days). If you have not received your refund after 10 business days from the day we confirmed receipt, please contact us at [email protected] or call (713) 555-0198.

Exchanges

Exchanges are handled the same way as returns. We will process your exchange order as soon as the return shipment is scanned by the carrier. If the desired item is out of stock, we will notify you and offer a full refund or a different product of equal value.

Non-Returnable Items

For health and safety reasons, the following items cannot be returned unless defective: opened baby food, formula, breast milk storage bags, pacifiers, teethers, and personal care items. If you receive a defective product from this category, please contact us so we can assist you with a replacement or refund.

No Restocking Fee

We never charge restocking fees. Your refund will be for the full purchase price you paid, minus any original shipping charges if applicable (free shipping promotions remain honored).

Contact Us

If you have any questions about our Return & Refund Policy, need help with your return, or would like to speak with a team member, please reach out:

Our team is available Monday through Friday, 9 AM to 6 PM Central Time. We are committed to making your experience with INFANTCOVE joyful and worry-free. Thank you for trusting us with your family’s needs.